FAQ

We specialize in high-performance swimwear and aquatic equipment for competitive swimmers, teams, and facilities. Our product range includes:

• Competition & training swimwear for boys and girls
• Swim training equipment (hand paddles, jog belts, floatation gear)
• Lifeguard apparel and safety equipment
• Facility equipment (backstroke flags, AED units)
• Dryland training and gym equipment
• Learn-to-swim accessories

We provide detailed size charts for all our swimwear products. For competition suits, we recommend consulting with your coach about the appropriate fit. If you’re between sizes, consider sizing up for training wear and sizing down for competition suits for optimal performance.

Absolutely! We specialize in competition-grade swimwear and training equipment used by competitive swimmers and teams. Our Boy’s Competition & Training Swimwear and Girls Team Swimwear collections meet the highest standards for competitive swimming.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed for shipment yet.

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days before being dispatched.

Yes! We ship worldwide, excluding some parts of Asia and remote areas. International customers can choose between our Standard and Free Shipping options. Please note that customs fees may apply depending on your country’s regulations.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

While we provide estimated delivery times, occasional delays may occur due to customs processing or carrier issues. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with the carrier.

We accept returns within 15 days of receipt for unworn, unwashed items with original tags attached. Swimwear must be returned in its original hygienic liner. Some specialty items may be final sale – please check product descriptions for details.

Email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a return authorization number.

Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Yes! For size exchanges, please contact us at [email protected]. We’ll guide you through the exchange process. If the replacement item is more expensive, you’ll need to pay the difference.

Yes! We offer special pricing for swim teams and bulk orders. Please contact us at [email protected] with your team’s needs and we’ll provide a customized quote.

Our headquarters at 4425 Fidler Drive, San Antonio, US 78240 houses our operations team, but we primarily operate as an online retailer. For product questions or special requests, our customer service team is available via email.

Our swimming enthusiast customer service team is happy to help! Email us at [email protected] for any questions about products, orders, or returns. We typically respond within 24 hours during business days.