At Swimming Gear Shop, we stand behind the quality of our competitive swimwear, training equipment, and aquatic facility gear. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

  • Aqua Gloves (hygiene reasons)
  • Floatation Collars & Vests (safety equipment)
  • Assisted Access products (hygiene reasons)
  • Any items marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your return request
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – we’ll email you a Return Authorization Number (RAN) within 2 business days
  4. Package your return securely in the original packaging
  5. Ship your return to our San Antonio facility (address below) using a trackable shipping method

Return Request Form Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Swimming Gear Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return:
– [Product Name]
– [Size/Color]
– [Quantity]

Reason for return: [Please specify]

For exchanges, please specify the replacement item:
– [New Product Name]
– [New Size/Color]

Please let me know if you need any additional information.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once we receive your return
  • For exchanges of higher value, you’ll need to place a new order for the difference
  • Exchange shipping is free for customers in eligible regions

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free replacement or refund

Return Address

Please ship returns to:

Swimming Gear Shop Returns
4425 Fidler Drive
San Antonio, TX 78240
USA

For any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected].